Frequently Asked Questions (FAQ)
๐ Working Hours
At Balqees Patisserie, weโre here for you every day.
Saturday to Thursday: 9:00 AM โ 11:00 PM.
Friday: 1:00 PM โ 12:00 Midnight
Note: Working hours may vary during holidays and special occasions. Any updates will be announced on our website and social media pages
๐ฅ Products & Special Requests
Do you offer gluten-free or sugar-free products
Yes, we provide a selection of gluten-free desserts and low-/sugar-free options
Available in limited quantities daily, so we recommend pre-ordering to ensure availability
Can I customize my order (flavors โ sizes โ special decorations)
Absolutely! Cakes and pastries can be customized to your preference
Options include: size, flavor, fillings, and decoration style
Please contact us at least 48 hours in advance to prepare your order perfectly
๐ How to Order
You can place your order through
Our official website
Calling customer service
Visiting our store directly
๐ Delivery
Do you provide delivery service
Yes, we currently deliver within Cairo and Alexandria
Delivery fees vary depending on the area and will be confirmed during checkout
Large orders (such as parties or events) require prior coordination to schedule accurate delivery time
๐ณ Payment Methods
Cash on delivery
Credit/debit cards (online payment or POS machine upon delivery)
Bank transfer for bulk or corporate orders
๐ Offers & Discounts
Do you offer special promotions
Yes, we provide seasonal offers (Ramadan, holidays, and special occasions)
Discounts on selected products during weekends
Exclusive deals for corporate and bulk orders